Common issues
Notifications not appearing
Check your iOS notification settings for Shelly under Settings → Notifications.
Subscription questions
Manage your subscription in Settings → Apple ID → Subscriptions.
Restore purchases
Open Shelly, go to Settings, and tap Restore Purchases.
App crashes or bugs
Try reinstalling Shelly. If it persists, email us with your device details below.
Account or data questions
Email us and we'll help with account access, data export, or deletion.
Reporting a bug
Include these details in your email
The more context you share, the faster we can track down what's going wrong.
Device model
iOS version
App version
What happened
Steps to reproduce
Screenshots (if any)